SaaS for Business and Custom Software Solutions

Streamline your workflows

Improving productivity

Support customer engagements—inquiries, orders, fulfillment, etc.—while improving productivity and customer satisfaction and reducing error rates and delivery times. WIM integrates customer transactions across multiple channels and coordinates the work effort needed for fulfillment by multiple business groups.

WIM gives you seemless Access

to Your Information

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Work Item Management

Helping companies streamline the workflows that support customer engagements.

Customer Relationship Management (CRM)

Enpowering companies to address the changing needs with the new era of customer service.

Cloud Computing Managed Hosting

Managed cloud computing/hosting services that can be adapted to specific enterprise IT needs.

Custom Software Development

Custom software to support critical functions and fill the gaps present in the existing software packages.

WIM is all you need for an enhanced
Customer Experience

Work Item Management (WIM™) from Concurrent Technologies is a case Management Tool that supports the delivery of a consistent customer experience by monitoring touchpoints and business workflows, identifying situations that negatively impact customer satisfaction and organizing the enterprise-wide response.

Convert work processes into discreet Work Lists
Respond to exceptions or specific customers
Balance workloads based on business defined factor
Comprehensive reporting on all workers and workitems

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Solving
Enterprise
Challenges

Concurrent Technologies (CT) is a leading provider of innovative, hosted IT services including Web-based solutions for business intelligence, work process management and CRM. Founded in 1986, Concurrent Technologies designs, develops and implements innovative SaaS solutions that enable forward-thinking enterprises to streamline their operations and leverage internal/external data sources to enhance business performance. Concurrent Technologies’ clients include both well known FORTUNE 500® companies as well as small and mid-sized enterprises.

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Our company has worked with Concurrent Technologies for several years and we have been extremely satisfied with its reliability and service. Concurrent has been a valuable business partner and has contributed significantly to our business success.

Laurel English
CEO, English Communications
Initially, we chose Concurrent to host our Web site. Since then, we also have found them to be a very capable full-service provider in the design, development and deployment of a number of our key Web-based applications.

Diane Belle
Vice President, Corp. Communications at Delta Dental of New Jersey